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FAQ'S

October Ninety-Four Frequently Askedn Questions

 

ORDERING


What size should I order?

MOST of our items are a true to size fit. However, if you’re worried about the fit, you can always email us with questions at shopoctoberninetyfour@gmail.com, OR watch the Facebook Live video where we will mention the fit and how each product runs.

How can I distinguish a regular priced item versus a sale/clearanced/final sale item?

Items ending in $.99 are always final sale. Check out our return policy for final sale items.

I need to change something on my order. How can I do that?

If you need to change/cancel your order we totally understand! However, we need to be contacted immediately because we do our best to process your order the same day you place it - excluding weekends or after hours. Once our fulfillment team hits process (usually within 2-4hrs) we unfortunately won't be able to make any changes to your order. Check out our Return Policy if you need to send an item back.

How do I know my order went through?

You will receive an email confirmation from us once your order is placed.


 RETURNS

Do you offer exchanges?

Check out our Returns Policy page for info on how to exchange an item.

How long does it take to process my return?

Once your item is received it takes 5-7 business days to process. However, we strive to stay on top of the game and can usually get it to you quickly!

Can I return a sale/clearance item?

No. All sale/clearance (ending in $.99) items are a final sale. No exceptions.

I returned an item and it has been more than 7 business days and I still don’t have my credit, what do I do?

Email us: shopoctoberninetyfour@gmail.com and we will get right on the investigation!

I live close to your boutique, is it possible to drop off a "non-boutique" (online, app, or FB group item) return to the boutique?

For sure! Please make sure you’re your item qualifies as a return.


Clothing Care

How should I wash/care for my items?

We recommend reading the care instructions normally located on the inside tag on the left side. Most of our items say hand wash cold and lay flat to dry.

I have followed all washing instructions and my top seems to be a bit smaller. Any advice?

We recommend you make sure to reshape your items while damp in order for them to dry correctly. And of course, continue to follow the care instructions on the inside tag.